Free and paid user testing questionnaires templates to get you started
If you want to perform user testing but are not really sure how to create questionnaires to collect qualifiable analytics, don’t lose more time browsing, I got you. In this article, you will find reliable user testing examples you can use in your next session, from pre-user test conduction, in-test, to post-test.
During the conducting of a User testing, a designer is expected to pick a representative set of tasks for the participants whose performance with the system will then be measured and in addition its perceived usability of a system.
To collect these quantifiable analytics you can interview the users instead of using a questionnaire (these are not the tasks)but even tho it would be advantageous to build rapport, and get more details beyond quantified measure, it can also take much longer.
There are pre-test Questionnaires where you are expected to learn about the Dimensions of Diversity of your participants, in-test questionnaires and post-test questionnaires which are administered after a participant has finished the tasks. The common goal? Collect quantifiable analytics, by avoiding free-text responses by using numbers that indicated the level of agreement.
1. SUMI
“The Software Usability Measurement Inventory is a rigorously tested and proven method of measuring software quality from the end user’s point of view”
- Where? sumi.uxp.ie
- Cost: 700$ ( free for students)
- Questions: 50
Available Formats:
- Pre-Test ❌
- In-Test ✅
- Post-Test ✅
2. QUIS: University Of Maryland
“QUIS™ contains a demographic questionnaire, a measure of overall system satisfaction along with six scales, and hierarchically organized measures of 11 specific interface factors. Each area measures the users’ overall satisfaction with that facet of the interface, as well as the factors that make up that facet, on a 9-point scale.”
- Where? https://www.cs.umd.edu/hcil/quis/
- Cost: 750$ (50$ for Students)
- Questions: 41–122
Available Formats:
- Pre-Test ❌
- In-Test ❌
- Post-Test ✅
3. PSSUQ — Post-Study System Usability Questionnaire by Conetrees
“The Post-Study System Usability Questionnaire (PSSUQ) is a research instrument that was developed for use in scenario-based usability evaluation at IBM. PSSUQ consists of 19 items aimed to address the following five system usability characteristics: quick completion of work, ease of learning, high-quality documentation and online information, functional adequacy and rapid acquisition of usability experts and several different user groups that were identified by a panel of IBM Human-Computer Interaction (HCI) experts.”
- Where? https://www.conetrees.com/ux-glossary/post-study-system-usability-questionnaire-pssuq/
- Cost: Free
- Questions: 19
Available Formats:
- Pre-Test ❌
- In-Test ❌
- Post-Test ✅
4. SUS by Measuringu
“MeasuringU is a full-service research firm and software provider specializing in the quantitative and qualitative measurement of users’ attitudes and experiences. We conduct in-person and remote studies using a variety of methods, including surveys, moderated and unmoderated task-based usability tests, and eye-tracking studies. We provide a mixed-method/multi-metric approach for each phase of research: study design, survey hosting, participant recruitment, data analysis and presentation. Many of our services work in conjunction with our MUIQ Advanced UX Testing Platform.”
- Where? https://measuringu.com/sus/
- Cost: Free
- Questions: 10
Available Formats:
- Pre-Test ❌
- In-Test ❌
- Post-Test ✅
5. Hotjar
“To get the most accurate and actionable results from any usability test, you must ask the right questions first. This chapter will help you determine the best questions to incorporate into your user testing process.”
- Where? https://www.hotjar.com/usability-testing/questions/
- Cost: Free
- Questions: 20+
Available Formats:
- ✅Pre-Test
- ✅ In-Test
- ✅ Post-Test
6. WAI Site Usability Testing Questions for Accessibility
- Where? https://www.w3.org/WAI/EO/Drafts/UCD/questions.html
- Cost: Free
- Questions: 50–60
Available Formats:
- ✅Pre-Test
- ✅ In-Test
- ✅ Post-Test
Feel free to share your thoughts on this and write in the comments if you happen to know more. I hope this will save time to ux researchers out there. Thanks in advance! :)
